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A few weeks back, I posted a blog regarding creating custom voicemail greetings with Google Voice. I received a lot of feedback from clients interested in using Google Voice. Many of these clients had established phone numbers and did not want to port these numbers to Google Voice ( in the porting business, those in the know say once your port your number to Google Voice, you can never port it back)
For many, all they want is the ability to have their voicemails sent to their email. This can be easily accomplished on most cell phones and internal PBX systems using Google Voice without having to port your phone number.
Typically, the configuration for Google Voice is set to configure your Google Voice account to manage your phone number. When a call is placed, it is sent to Google Voice, which then rings the phone(s) you have set the call to forward to. If you do not answer the call, Google Voice initiates the voicemail and once the voicemail is recorded, Google Voice will send you an email notifying you that you have a new voicemail.
Most phones and phone systems have a way of allowing you to perform an action if a phone call is not answered. By default, this action is usually to send the call to voicemail. However, you usually have the option to forward your calls to another number when it is not answered. Instead of letting your cell-phone's service voicemail take over, or your internal PBX voicemail take over, you can set your phones to forward your missed calls to your Google Voice number.
If we configure our Google Voice account to automatically send all calls to voicemail, we have just created a situation that phone calls originating to our existing office or cell phones will forward to Google Voice when unanswered. Google Voice will immediately send the call to voicemail and you will receive an email informing you of your new voicemail along with a URL to listen to the recording. Now there is little need to purchase a new phone system that will allow you the voicemail to email functionality, and you have no need to change or port your phone number. Just use what is already in place.
In order to send Google Voice calls directly to voicemail, you must turn on the Do Not Disturb feature by navigating to SETTINGS | CALLS | DO NOT DISTURB
In order to send Google Voice calls directly to voicemail, you must turn on the Do Not Disturb feature by navigating to SETTINGS | CALLS | DO NOT DISTURB
Each phone will have a different method to configure call forwarding. For Android devices, you can navigate to someplace similar to SETTINGS | CALL SETTINGS | VOICE CALL | CALL FORWARDING
If you need help figuring out how to configure your forwarding features on your phone, contact us here at Binkley IT Consulting. We can help!
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